Lost Dog Aviation would like to wish all of you a very Merry Christmas and a prosperous New Year!
If your New Year's Resolution is to learn to fly...you know who to call!
Eric
Helping you become a better pilot!
Thursday, December 23, 2010
Thursday, December 2, 2010
Fixing Flight Training
Scott Spangler over at Jetwhine brings to our attention what needs to be done to retain students and to create more pilots.
That means we have to fix the word "poor". And not just poor instructors and instructing.
Poor educational quality.
Poor customer focus.
Poor information sharing.
He recommends using the IEPm the Individual Education Plan. It's used quite a bit in schools and can easily be used in Flight Instruction. While the basic FAA requirements to earn a pilots license are the same, how we teach them needs to evolve in order to keep students encouraged to finish what they've started.
Basically it boils down to customer service. And you, the student or rental pilot at Lost Dog Aviation, are our customer. So it's our job to assist you on the way with Good educational quality. Meaning, we are constantly researching and refreshing our knowledge base, keeping up with the changes in technology and in the industry.
Good customer focus. Meaning, we are looking to help you get what you need from us whether it's the next lesson, starting from scratch, stepping up to the next level or just knocking some rust off to make you feel more comfortable in the air.
Good information sharing. Meaning, not just overloading your inbox with emails or blasting you with the latest Tweets and Status updates. But making sure you, as our customer, have the information that is beneficial to you. Which means we have to know not just our "stuff" but also where you're coming from.
These are some of the goals of Lost Dog Aviation. We hope you will see that we're not just another airplane rental and instruction business. But that we honestly want to make you a better pilot!
Eric Lancaster
That means we have to fix the word "poor". And not just poor instructors and instructing.
Poor educational quality.
Poor customer focus.
Poor information sharing.
He recommends using the IEPm the Individual Education Plan. It's used quite a bit in schools and can easily be used in Flight Instruction. While the basic FAA requirements to earn a pilots license are the same, how we teach them needs to evolve in order to keep students encouraged to finish what they've started.
Basically it boils down to customer service. And you, the student or rental pilot at Lost Dog Aviation, are our customer. So it's our job to assist you on the way with Good educational quality. Meaning, we are constantly researching and refreshing our knowledge base, keeping up with the changes in technology and in the industry.
Good customer focus. Meaning, we are looking to help you get what you need from us whether it's the next lesson, starting from scratch, stepping up to the next level or just knocking some rust off to make you feel more comfortable in the air.
Good information sharing. Meaning, not just overloading your inbox with emails or blasting you with the latest Tweets and Status updates. But making sure you, as our customer, have the information that is beneficial to you. Which means we have to know not just our "stuff" but also where you're coming from.
These are some of the goals of Lost Dog Aviation. We hope you will see that we're not just another airplane rental and instruction business. But that we honestly want to make you a better pilot!
Eric Lancaster
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